Session and Metadata
This article covers the conversation parameters within a conversation session.
Session Parameters
Ultimate’s systems use conversation session parameters to store information about the visitor, the conversation, or any other topic that might be useful to you. They can be used to personalize a dialog. Sessions parameters are distinct per conversation with the bot.
Using the metadata field
With both Ultimate’s Chat API and Ticket API, it is possible to have metadata stored in the session parameters. The metadata you might want to store can be an email address, an order number, etc.
The metadata field can be sent to the API with any of the chat and ticket events. It will then be stored in the conversation session
and can be reused in the dialog to personalise the conversation or in a backend API integrations, for example.
You can find out more about the different chat and ticket events in the conversation flow article.